Refund Policy

Last Updated: January 2025

1. Company Information

Valtoranix
Porkkalankatu 1
00180 Helsinki, Finland
Phone: +358 9 686 6000
Email: cooperation@valtoranix.world

2. Overview

This Refund Policy outlines the terms and conditions under which Valtoranix processes refunds for our office activity planning services. We are committed to customer satisfaction while maintaining fair business practices in accordance with Finnish consumer protection laws.

3. Service Categories

3.1 Consultation Services

Initial consultation services are provided to assess your workplace activity planning needs. These consultations help determine the appropriate service package for your organization.

3.2 Planning Services

Comprehensive planning services include the development of customized activity schedules, program design, and implementation strategies tailored to your workplace.

3.3 Ongoing Support

Ongoing support services provide continuous guidance, program optimization, and adjustment recommendations based on participation data and feedback.

4. Refund Eligibility

4.1 Eligible Circumstances

Refunds may be granted under the following circumstances:

• Services were not delivered as described in the service agreement
• Cancellation request made within the specified cancellation period
• Technical issues prevented service delivery and could not be resolved
• Duplicate payment or billing error occurred
• Service quality did not meet the standards outlined in the agreement

4.2 Non-Eligible Circumstances

Refunds will not be granted in the following situations:

• Services have been fully delivered as agreed
• Cancellation request made after work has commenced beyond the initial consultation phase
• Change of mind after service delivery has begun
• Failure to utilize provided materials or implement recommendations
• Dissatisfaction based on subjective preferences not related to service quality

5. Cancellation Policy

5.1 Cancellation Periods

Under Finnish consumer protection law, you have the right to cancel certain service agreements within 14 days of contract formation. Specific cancellation terms:

• Initial Consultation: Cancellation allowed up to 24 hours before scheduled appointment for full refund
• Planning Services: Cancellation within 14 days of agreement for full refund if work has not commenced
• Ongoing Support: Cancellation allowed with 30 days notice; refund prorated for unused period

5.2 Cancellation Process

To cancel a service, contact us via email at cooperation@valtoranix.world or phone at +358 9 686 6000. Include your name, service details, and reason for cancellation. We will confirm receipt within 2 business days.

6. Refund Process

6.1 Requesting a Refund

To request a refund:

1. Contact us via email at cooperation@valtoranix.world with your refund request
2. Include your name, service details, payment information, and reason for refund
3. Provide any supporting documentation if applicable
4. We will review your request within 5 business days

6.2 Refund Approval

Once your refund request is reviewed and approved:

• You will receive email confirmation of approval
• Refund will be processed within 10 business days
• Refund will be issued to the original payment method
• You will receive notification once the refund has been processed

6.3 Processing Time

Refund processing times vary by payment method:

• Credit/Debit Card: 5-10 business days after processing
• Bank Transfer: 3-5 business days after processing
• Other Payment Methods: As specified by the payment provider

7. Partial Refunds

Partial refunds may be issued in the following situations:

• Services were partially delivered before cancellation
• Some deliverables were completed as agreed while others were not
• Cancellation occurred after the initial consultation but before full service delivery

Partial refund amounts will be calculated based on the proportion of services delivered and resources utilized.

8. Non-Refundable Items

The following are non-refundable:

• Completed consultation sessions
• Delivered planning documents and materials
• Services rendered prior to cancellation request
• Third-party costs incurred on your behalf
• Administrative fees for processing and setup

9. Disputes

If you disagree with a refund decision, you may:

• Request a review by contacting our customer service team
• Provide additional information or documentation to support your case
• Escalate the matter to management for final review
• Contact the Finnish Consumer Disputes Board for mediation

10. Consumer Rights

This Refund Policy does not affect your statutory rights under Finnish consumer protection law. You retain all rights provided by applicable legislation, including the right to:

• Cancel distance contracts within 14 days
• Receive services that match their description
• Seek remedies for defective services
• File complaints with consumer protection authorities

11. Modifications to Policy

Valtoranix reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Modifications will not affect refund requests submitted prior to the change.

12. Contact Information

For refund requests or questions about this policy, contact us:

Valtoranix
Porkkalankatu 1
00180 Helsinki, Finland
Email: cooperation@valtoranix.world
Phone: +358 9 686 6000

13. Consumer Protection Authority

For consumer protection matters, you may contact:

Finnish Competition and Consumer Authority
P.O. Box 5
00531 Helsinki, Finland
Website: kkv.fi